Shipping policy
Shipping within Canada
Orders over $75 CAD ship free anywhere in Canada.
Under $75 CAD, shipping depends on how much your order weighs, and costs the same anywhere in Canada:
- Under 0.45 kg (1 lb), such as filters, cushions or headgear: $11.99
- 0.45 kg (1 lb) and over, such as tubing or a water tub: $15.99
Need it sooner? Express shipping is offered at checkout for an added cost. You'll see every option and its price at checkout before you pay.
We ship to every province and territory. We don't ship outside Canada. Remote and northern addresses can take longer.
How your order ships
Masks and supplies ship by Canada Post Expedited. CPAP machines ship by Canada Post or by courier (such as UPS, FedEx or Purolator). Every order comes with a tracking number.
When it arrives
We ship Monday to Friday. Orders placed after 2:00 PM Eastern Time go out the next business day. Delivery usually takes 1 to 14 business days, depending on where you are in Canada. If something you ordered is out of stock, we'll let you know right away.
Machines need a prescription
CPAP machines and ventilators ship once we have your prescription. Masks and supplies don't need one. See Prescription Requirements for how to send it.
Damaged, lost or wrong items
If your parcel arrives damaged, or something is missing or isn't what you ordered, contact us within 10 days of delivery. Please take photos of the box and the item before you throw out any packaging. We'll send a replacement or the right item, and cover the shipping both ways.
If tracking says your parcel was delivered but you don't have it, check with neighbours and your local post office first. If it still hasn't turned up after 2 business days, contact us and we'll open a claim with the carrier. Once the carrier confirms the parcel is lost, we'll send a replacement or refund you.
Questions
Call us toll-free at 1-877-803-2727 (Monday to Friday, 9 AM to 5 PM ET) or email info@canadiancpapstore.com.