Refund policy
Mask Fit Guarantee
Try your mask for up to 30 nights. If it doesn't fit, send it back for store credit toward another size or style. Unopened masks can be returned for a refund or store credit. See Mask Fit Guarantee for how it works.
Returns
You can return any unopened product within 15 days of the date we shipped it. CPAP equipment is personal medical equipment, so opened products can't be returned. This includes machines, humidifiers and accessories, whether or not a machine shows hours of use. Masks are covered by the Mask Fit Guarantee, which has its own terms.
How to return something
- Email info@canadiancpapstore.com with your order number and the items you'd like to return.
- We'll reply with a Return Authorization (RA) number. We can't accept returns sent without an RA number. They'll be sent back to you at your cost, so please contact us before you ship anything back.
- Write the RA number on the outside of the package and send it to the address we send with your RA number.
- Once we've received and checked the item, we'll issue a credit for the purchase price minus a 15% processing fee. Shipping costs aren't refunded.
Defective products and warranty
If a product has a manufacturing defect, or stops working under warranty, contact us first. Many problems can be fixed over the phone. If it can't, we'll send you an RA number and work with the manufacturer on your behalf.
ResMed CPAP machines come with a 2-year manufacturer warranty, and Fisher & Paykel CPAP machines with a 3-year manufacturer warranty. For other brands, the warranty is shown on each product page. The manufacturer decides whether to repair or replace the item, and we can't override that decision. Water damage or misuse voids the warranty. Shipping costs to send an item back to us aren't covered.
If your order arrived damaged, or something is missing or wrong, see our Shipping policy.
Questions
Call us toll-free at 1-877-803-2727 (Monday to Friday, 9 AM to 5 PM ET) or email info@canadiancpapstore.com.